Genesys purecloud data dictionary
WebApr 12, 2024 · Set UUI Data block. In Genesys Cloud Architect, add a new Secure Call Flow. Within the new call flow, add a Set UUI Data for Transfer block and configure it with an expression in the following format: "SDX-survey_sip_token:;SDX-external_ref:" + Call.ConversationId + ";SDX-respondent_language:en-US". WebThe version field is used to track changes to the record. This is typically used for migration purposes. This column stores the start date time-stamp of the segment participant record. This column stores a value (in seconds) that indicates how long this participant was a participant in an interaction segment.
Genesys purecloud data dictionary
Did you know?
WebThe PureConnect Data Dictionary provides a concise and detailed description of the database tables CIC uses to store and generate reports on historical data. This includes information stored for interactions, … WebMar 15, 2024 · Determine what data to map between Azure AD and Genesys Cloud for Azure. Step 2. Configure Genesys Cloud for Azure to support provisioning with Azure AD ... schemas:extension:genesys:purecloud:2.0:User:externalIds[authority eq ‘zoomphone] and urn:ietf:params:scim:schemas:extension:genesys:purecloud:2.0:User:externalIds[authority …
WebThis data dictionary includes both Predefined and Custom definitions. Index Summary Each Index is populated with data from a particular Genesys Cloud API endpoint. This will determine the data types and granularity, as well as the measures and dimensions which will be included in the index. WebNov 29, 2024 · Indianapolis, Indiana, United States. With a successful track record of implementing Genesys Cloud over the last 5 years (formerly Purecloud), I am an expert in the cloud and migrating customers ...
WebCDM is an acronym for Cloud Deployment Model and indicates a Genesys Cloud environment where the Edge devices are hosted in the cloud. All Genesys Cloud Voice … WebOverview. The Genesys Cloud data actions integration provides static actions and allows you to create custom actions that use the Platform API. You can use these data actions to make routing decisions within your interaction flow in Architect, to present information to your agents in Scripts, or to act on data in other ways.
WebData Tables for the Genesys Cloud CX® platform provides low-cost database tables that are accessed from the Genesys Cloud CX IVR. Typically, your IVR reaches out to an external system to retrieve data …
WebGenesys Cloud Data Dictionary Genesys PureConnect Data Dictionary Amazon Connect Data Dictionary v1 Amazon Connect Data Dictionary v2 Supported Platform Architectures eMite Platform Documentation HOW TO Articles eMite Support Handbook • eMite Training Agendas You’ve stumbled on a restricted space cell phone clip onWebPureCloud gives you a flexible environment that instantly scales to meet peak demands. Meet evolving customer demands with continuous feature and capability updates. Understand what’s happening Interactive dashboards give you a consolidated view of customers, call center agents and interactions—across all channels and locations. cell phone clock is fastWebEvery year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI … cell phone clip for beltWebMar 23, 2024 · The first is PureCloud 1, which is at $75.00 per agent per month (billed annually). Some of its features include bullseye routing, in-queue audio configuration, and priority FIFO routing. Second is PureCloud 2, priced at $110 per agent per month. This plan includes ACD Voicemail Routing, callback object, and email. buy chocolate gift boxWebEvery year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI … cell phone cloning devicesWebFeb 23, 2024 · Data dictionary of PureCloud statistic table from PCSD. I can use the PureCloud Stats Dispatcher to download the PureCloud statistic figure to local data, … cell phone clock an hour offWebJason Mathison demonstrates how to get a customer phone number (AKA the ANI) and attach it to the interaction using a PureCloud (Genesys Cloud) Data Action (... buy chocolate gold coins